- A) Trouble-shooting
- 1.It's not working...
mYusic is currently certified on the following web browsers: IE 8, IE 9, Mozilla Firefox 3.6.13, 3.6.15, Google Chrome 8.0, Safari 5.0. And requires Adobe flash version 10.1 or higher. Please check these versions on your computer.
- 2.I get the message "Failed to retrieve data..."
Please ensure that your web browser settings allow cookies and also allow third party cookies. This is necessary for the mYusic app to function properly.
- 3.I still am unable to get it to work!
With web technologies, there are a number of variables that could potentially cause problems, for example, the version of your web browser, etc. So, we'll need to work with you on a one on one basis. Please email us at
info@myusic.com and we'll work with you to address the issue.
- B) Save & Share
- 1.How do I save a station for future listening?
Simply click the
button at the top right of the player! Your station will now appear at the bottom in
the
tab. You can access & play this station anytime you like!
- 2.How do I share a station with my friends?
Simply click the
button at the top right of the player!
The player will show you a list of friends to choose from. You can specify your personal message to your friends as well!
- C) Usage of the mYusic application
- 1.Please help me get started
The easiest way to get started is to type in the name of a singer you like - for example, "kishore" if you like "kishore kumar". The display will immediately update and begin playing a song of the singer you chose.
The updated display will show you various attributes associated with the song being played, such as it's mood, genre, era as well as activities the song is appropriate for.
Instead of singer, you could also type in the name of a favorite actor, music director (composer) or lyricist.
- 2.What do I do with all the icons on the display?
Click on them, one at a time. That will cause the playlist to be automatically updated. Take the time to savor the new selection. Continuing the example from question #A1, if you had initially typed in "Kishore" and now choose to click "Romantic" in the Mood box, this will cause romantic songs of Kishore to be played... It's that simple...
- 3.What does activity mean and how do I use it?
Sometimes, one does not want to pick specific songs or even singers... they just want a listening experience that matches their current activity.
mYusic supports various common activities such as working out (exercising), relaxing, putting kids to bed, having a romantic dinner, etc. So, just pick one and enjoy!
- 4.If there are 2 terms in the search bar, what does that mean?
If there are 2 terms in the search bar, the 2nd term further narrows the playlist resulting from the 1st term alone. For example, let's say the first term is "Romantic" - this term by itself will play any romantic song. Now, if a 2nd term "Sufi" is added, then only romantic songs with genre of "Sufi" will be played.
- 5.Can there be more than 2 terms in the search bar?
Sure - there may be any number of terms in the search bar. So, go ahead - explore and have fun! However, please note that the more terms you have, the less number of songs you're likely to have in the resulting play-list. So, strike a balance and enjoy the song selections...
For example "romantic Kishore asha" will play all romantic duets sung by the great combination of Kishore Kumar and Asha Bhosle.
- 6.How do I change the current set of terms in the search bar?
Very easy - remove one term at a time by clicking the
button next to each term. If you'd like to remove all the terms and start afresh, simply click on the "Clear" button.
- 7.Why do some icons appear inside the circle while others appear outside?
The icons appearing inside the circle are associated with the current song being played. The icons outside the circle are associated with upcoming songs in the playlist.
- 8.Why does a box full of "Person" names suddenly appear?
So that you may further refine the playlist based on your current listening preferences.
- 9.Is that it?
Well, if you've figured out how to work the app and now want to explore further, just type in your query into the search bar directly. It's fun! For example, just type in "Kishore asha romantic" and the app will play you romantic duets of Kishore and Asha!
- D) Linking to facebook
- 1.I have been using mYusic at myusic.com, how do I connect it to my facebook account?
Simply click on the
button at the top right of the player. If you are not logged in yet, you will first need to login using your mYusic.com user id (email) and password. Once you are logged in, clicking on the button will bring up a dialog where you can enter your facebook ID and password and link your facebook account to your mYusic account
- 2.Why should I link to facebook?
By linking to facebook, you will be able to access mYusic within facebook! Further, you will be able to share your favorite stations with your friends and also receive station recommendations from your friends.
Once you link your mYusic and facebook accounts, you will be able to access all your favorite stations in one place, whether you'd originally saved them at myusic.com or via facebook.
- E) Linking to my mYusic account
- 1.I have been using mYusic on facebook, how do I connect it to mYusic account?
Simply click on the
button at the top right of the player. Clicking on this button will bring up a dialog where you can enter your mYusic ID (email) and password and link your facebook account to your mYusic account.
- 2.Why should I link to my mYusic account?
Once you link your mYusic and facebook accounts, you will be able to access all your favorite stations in one place, whether you'd originally saved them at myusic.com or via facebook.
- F) Legal matters
- 1.What are your privacy policies and terms of service / use?
Please click on the "Privacy Policy" and "Terms of Service" links on the mYusic app webpage for this information.
- 2.Is your music legally licensed?
Yes, 100%. Please click on the "Legal info" button within the mYusic app for further details.
